Frequently Asked Questions
Everything you need to know about shopping with Tvayi
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package is dispatched.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Yes, Tvayi ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How can I track my order status?
Once your order is shipped, you can track it through the 'Order History' section of your account or by clicking the tracking link in your shipping confirmation email.
Are the products on Tvayi authentic?
Absolutely. We pride ourselves on quality and authenticity. We source directly from authorized distributors and manufacturers to ensure you receive genuine products.